Find answers to common questions about EXENESS. Can't find what you're looking for? Contact Support
Getting Started
How do I create an account?
Click 'Get Started' on the homepage and follow the registration process. You'll need to provide your email, create a password, and complete identity verification (KYC) to start trading.
What is KYC and why is it required?
KYC (Know Your Customer) is a verification process required by financial regulations. It helps prevent fraud, money laundering, and ensures the security of all users on our platform.
How long does account verification take?
Most verifications are completed within 24 hours. Complex cases may take up to 3 business days. You'll receive an email once your account is verified.
Trading
What cryptocurrencies can I trade?
EXENESS supports major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT, and many more. Check our trading page for the full list of supported assets.
What are the trading fees?
We offer competitive fees starting at 0.1% per trade. VIP users and high-volume traders enjoy reduced fees. Check our fee schedule for detailed information.
Is there a minimum trade amount?
The minimum trade amount varies by cryptocurrency. For most assets, it's approximately $10 USD equivalent.
Deposits & Withdrawals
How do I deposit funds?
Navigate to the Deposit section in your dashboard. Select your preferred cryptocurrency, copy the deposit address, and send funds from your external wallet.
How long do deposits take?
Deposit times vary by cryptocurrency. Bitcoin typically takes 3-6 confirmations (30-60 minutes), while other assets may be faster or slower.
What are the withdrawal limits?
Withdrawal limits depend on your verification level. Fully verified accounts have higher limits. Check your account settings for your current limits.
Are there withdrawal fees?
Withdrawal fees cover network transaction costs and vary by cryptocurrency. The exact fee is displayed before you confirm your withdrawal.
Security
Is my money safe on EXENESS?
Yes. We use bank-grade security including cold storage for the majority of assets, two-factor authentication (2FA), encrypted data transmission, and regular security audits.
How do I enable two-factor authentication?
Go to Settings > Security in your dashboard. Follow the instructions to set up 2FA using an authenticator app like Google Authenticator or Authy.
What should I do if I suspect unauthorized activity?
Immediately change your password, disable API keys, and contact our support team. We recommend enabling 2FA and using a unique, strong password.